Description:

The Instructional Designer, eLearning will be responsible for developing innovative online learning offerings for Hyatt colleagues and franchisees. These include self-paced courses (delivered via LMS); scripted, animated video tutorials; microlearning lessons; as well as quick-start guides and other job aids/instructional materials. The ID will collaborate with cross-functional subject matter experts, internal team members, end users, and external agencies to develop learner-centered content based on best practices of adult learning, universal design for learning, and inclusive practices. The ideal candidate is an innovative, collaborative, problem-solving ID who is knowledgeable in design strategies for performance-based outcomes with experience working across multiple instructional delivery modalities to create high-quality digital learning experiences..

Responsibilities

•Actively support efforts to enhance the customer experience through the development and delivery of digital instructional content and programs, with a focus on developing systems proficiency

•Rapidly and iteratively create engaging self-paced course content, such as eLearning courses, simulation exercises, on-the-job training, instructor-led courses (virtual and in-person), instructional guides, performance support tools, games, and learning assessments

•Consult/work with subject matter experts, trainers, and end users to develop materials that are effective and proven to drive performance

•Assimilate and organize content into meaningful training solutions delivered via various media and optimized for mobile app

•Ensure that materials are consistent with Hyatt learning standards and core values. Participate in the refinement of team standards and processes

•Work with Sr. Manager, Learning Programs to define scope of learning deliverables: clarify objectives, timelines and projected outcomes

•Conduct in-depth job-task analysis and/or needs assessment as directed to determine learning solutions and other performance enhancement solutions (i.e., microlearning, job aids, video, social)

•Develop learning program goals, program objectives and module objectives, and curriculum plans to support the development of employee performance over time

•Apply knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, point within the learning process, etc.

•Design evaluation strategies and tools to measure program effectiveness, and to determine whether desired learning and performance outcomes are achieved

•Demonstrate a commitment to Hyatt core values

**This is a REMOTE position**

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


Experience

•3+ years of experience in a learning experience design role

•Experience in designing and developing interactive digital learning experiences based on experiential learning, adult learning principles, and using blended learning and innovative learning technologies

•Remains current with eLearning and classroom training trends and recommend other training media, methods, and approaches to ensure learning environments are relevant and engaging to learners

•Has broad knowledge of instructional technologies and mobile content delivery, is thoroughly proficient in the advanced use of eLearning authoring tools and other asynchronous development applications

•Proven ability to effectively communicate with varied stakeholder roles and levels

•Incorporates adult learning theories and instructional design methodologies (e.g. ADDIE, SAM, Design Thinking, Bloom's Taxonomy, etc.) into effective learning outcomes

•Hospitality experience a plus but not required

•Experience in vendor management a plus but not required

Education

•BS/BA degree in Instructional Design, Curriculum Design, Adult Learning, Organizational Development or a related field

Certificates, Licenses, Registrations

•Instructional Design certification (i.e., ATD Master Instructional Designer, Certified Professional in Talent Development (CPTD))

•Other relevant professional certifications may include additional Instructional Design or talent management specializations (i.e., ATD, DDI, SHRM, eLearning Developer)

Computer Skills Needed to Perform this Job

•Proficiency with Excel, PowerPoint, and other Microsoft Suite tools

•Experience with Storyline 360, Captivate, Camtasia Studio or equivalent eLearning content creation software

•Experience with developing competency-based badging/micro-credentialing

•Experience designing learning products optimized for mobile

•Experience with website development including knowledge of HTML a plus

•Experience with SABA Cloud LMS a plus

•Practical knowledge of information architecture, content strategy, and user interface design a plus

Additional Comments and Requirements

•Self-motivated to achieve departmental and strategic learning goals

•Significant customer focus and orientation

•Demonstrated ability to manage multiple projects simultaneously and deliver quality, client focused results on time and within budget

•Adept at identifying and framing problems, setting priorities, and making critical assessments

•Design Thinking Skills: collaboration skills, a global mindset skills that includes accommodating cultural differences; respect for different perspectives; and expansion of self-awareness

•Knowledge of the principles of learning including adult learning, learning styles theory, participatory methods, instructional design, whole systems design and related topics


About Hyatt Corporation:

As a leading global hospitality company, Hyatt is in the business of caring for people so they can be their best. This purpose guides every aspect of our business, from how we care for our people, communities, and planet to how we source products and respect human rights. We are committed to enriching the communities we call home and doing our part to address today's most pressing environmental issues. With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.

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