Description:

Gartner Client Success Manager - High-Tech: Dallas, T


About the team:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business.  They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.


Job description:

  • Build, develop and manage relationships with a variety of clients in IT and Marketing practices ensuring they are successful in the utilization of their Gartner subscription; resulting in customer satisfaction, retention, and growth
  • Introduce Gartner services and capabilities to new clients and communicate value to decision makers
  • Utilize both qualitative and quantitative techniques to analyze data, problem solve and find solutions that help our clients make the right decisions
  • Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
  • Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
  • Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
  • Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics
  • Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs


Essential must-have skills:

  • 3+ years relevant professional experience and/or internship experience
  • Bachelor’s and/or Master’s degree
  • Advanced Microsoft Excel and PowerPoint skills
  • Proven track record of success fueled by critical thinking, analytical problem solving and a passion for delivering value to clients
  • Exceptional communication, collaboration, prioritization, and influencing skills


Benefits:

We offer a highly competitive rewards and benefits package. All Gartner associates strive to be high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board? 

About Gartner:

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